FAQ

Frequently asked questions from our customers.

How soon do you dispatch a driver after I request a pickup/delivery?

For urgent and emergency requests, we dispatch a driver immediately.  Usually a driver can be at your site within the hour.

If we have a non-urgent shipment we need delivered, is it better to give you a week or two notice?

A. Not really. We're set up to take pickup requests and act on them the same day, so there's no advantage in giving us advance notice. If you have a large shipment that requires our heavy-duty truck, you can call us a couple of days ahead to check on the truck's availability. But we even dispatch our truck for heavy shipments on the same day we receive a request.

What’s the upper weight limit on same-day shipments that you handle?

We can handle truck shipments weighing up to 11,000 pounds.

Even if I call at 3 a.m.?

Especially if you call at 3 a.m. Why else would you call that early? When you call after normal business hours, a recorded message will direct you to select one of three choices: one for urgent medical deliveries, and a second for urgent commercial or industrial deliveries such as bringing in a part to repair a machine before the day shift begins. Each of the first two selections connects you directly with one of our staff. If the delivery request can wait for normal business hours, your third choice will be to leave a message. We don't mind that you call us at 3 a.m. with a non-urgent request, so long as you don't insist on waking us up.

Do you also do residential pickup and deliver?

No. Alpha Delivery Services is designed as a strictly business-to-business operation to meet the needs of our commercial and industrial clients.